At Foundation for Nonprofit Advancement (FNA) and our affiliated companies and subsidiaries (collectively, “FNA,” “ us,” “ we,” “ our”), we value your privacy and are dedicated to safeguarding your personal information.

FNA is an all-in-one online fundraising solution for nonprofits that revolutionizes online fundraising by helping nonprofits raise more money from more donors and energize their constituency. FNA’s Fundraising Mentors work with nonprofits to identify a compelling need facing their target population, the visionary solution and the fundraising goal required to make it happen.
 

In this Privacy Policy (“Policy”), we describe the personal information we collect from visitors to and users of our websites (“Sites”); our online products and services, including application programming interface integrations and widgets that we offer (“Services”); and how we collect, use, and share personal information in the course of our business activities.
 

By visiting our Sites or using any of our Platforms or Services, you agree that your personal information will be handled as described in this Policy, which is incorporated by reference into the FNA Terms & Conditions, available here. It is important to note that not all aspects of this Policy may apply to you, depending on the types of interactions you have with us and the categories of personal information that we collect from you. Those activities will determine which of the following applies to you and your personal information.

If you have questions or complaints regarding our privacy policy or practices, please contact us at support@nonprofit-advancement.com.


What Information do we Collect about You and Why?
 

We collect both personal and non-personal information to improve your experience on our website, provide the services you request, and enhance our ability to serve you. 
 

This includes:

*Personal Information: We may collect personal details such as your name, email address, phone number, or payment information when you register, make a purchase, or subscribe to our services. This helps us process transactions, communicate with you, and deliver personalized services.

*Non-Personal Information: We gather data like your browser type, IP address, and browsing activity on our site to understand how visitors use our site. This information helps us improve our website's performance and user experience.

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Why We Collect Information:

The information we collect enables us to provide you with the services you expect, respond to your inquiries, personalize your experience, and improve our offerings. We also use your information for legal or regulatory purposes when required.
 

 

How Secure is Information About Me?

We have implemented and maintain appropriate technical and organizational security measures, policies, and procedures designed to reduce the risk of accidental destruction or loss, or unauthorized disclosure or access to such information appropriate to the nature of the information, concerned, including, where appropriate, password protection, encryption, tokenization, and secure socket layering to protect our Sites; following strict security procedures in the storage and disclosure of your personal information to prevent unauthorized access to it; and placing confidentiality requirements on our employees and service providers.

Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time. Please keep this in mind when disclosing any of your personal information via the Internet.
 

As the security of personal information depends in part on the security of the computer you use to communicate with us and the security you use to protect usernames and passwords, you should take steps to protect against unauthorized access to your password, computer, and web-enabled devices, among other things, by signing off after using a shared computer, inserting a password on your web-enabled device, choosing a password that nobody else knows or can easily guess, keeping your password private, and periodically changing your password. You should never share your login information with others. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.
 

We endeavor to store your personal information for only as long as is reasonably necessary for the purposes for which it was collected, as explained in this Policy. Where your information is no longer needed, we will dispose of it in a secure manner. In some circumstances, we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements.
 

In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

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Can I Access and Modify my Personal Information?

Upon request, FNA will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please email us at support@nonprofit-advancement.com.

If your personal information changes, or if you no longer desire our service, you may correct, update, delete/remove, or ask to have it removed from a public forum or testimonial by making the change within your account settings or by contacting us via one of the methods listed in this Policy. We will respond to your request to access within 30 days. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time.

Also, you may not be able to remove your personal information from archived web pages that we no longer maintain, such as information related to a Campaign in which you participated, where that information is displayed by our Client or third party to whom the Client provided your information. In the event we are unable to complete your access request, we will let you know that we are unable to do so and why. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
 

If your information has been shared with a third party, as described above, or collected on behalf of a Client, then that third party has received their own copy of your data. If you have been contacted by one of these third parties, or one of our Clients, and wish to correct or request they delete your information, please contact them directly.

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What Choices Do I have Regarding My Information?

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FNA may send you emails from time to time, for example, to ask you about a Campaign in which you participated. When you use our Services, you may have the option of signing up for news and offers from us or other third parties, which may include information about Campaigns, our newsletter, or other items that we (or third parties) believe may be of interest to you. If, at any time, you would like to stop receiving the information that you have requested to receive from us, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 10 business days for us to process opt-out requests.
 

To opt out of products, programs, Services, or offers from our affiliates and trusted partners, please contact support@nonprofit-advancement.com or log into your email account and update your subscription preferences, where that functionality is made available to you. If you opt out of receiving emails or promotions from us, we still may send you emails about your account or any Services you have requested or received from us, or for other customer services purposes, including sending you receipts. In addition, you may still receive emails sent by our Clients through means other than our system. Further, if you opt out of receiving information related to a particular Campaign, you will still receive FNA communications and communications from other organizations whose Campaigns you have participated in or who have otherwise obtained your email address. As a result, as a Consumer, you may have to unsubscribe from multiple emails before you stop receiving all communications related to Campaigns in which you have participated through our Services.

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As a Client, by electing to stop receiving communications from us or through our system you will no longer receive any updates on your account or on Campaigns in which you are participating or have participated, including communications regarding receipts and refunds. We do not recommend that you do this unless you plan to no longer use the Services, have not participated in a Campaign for which you need a receipt, are not currently participating in a Campaign, or are not currently organizing a Campaign and will have no need to receive further communications from us or through our system. If you are a Client, note that you may not be able to unsubscribe from update communications about the Services unless you close your account.

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Even after you opt out of all communications, we will retain your information in accordance with this Policy; however, we will no longer use it to contact you, unless required by law or unless you later provide your information to us. However, our Clients who have received your information in accordance with this Policy may still use that information to contact you in accordance with their own privacy policies, but they may not use our system to do so.

If you would like to delete your account with us, you may do so by emailing us at support@nonprofit-advancement.com and specifying which account(s) to delete.

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International Data Transfer

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The Services are hosted in the United States and are governed by United States law. If you are visiting the Sites or using the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and databases are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country.

By using the Sites and Services, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Policy. We will take appropriate steps to cause that transfers of personal information are in accordance with applicable law, are carefully managed to protect your privacy rights and interests and limited to countries which are recognized as providing an adequate level of legal protection or where alternative adequate arrangements are in place to protect your privacy rights.

In certain situations, FNA may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

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If you are located in the EUROPEAN ECONOMIC AREA (EEA), UNITED KINGDOM OR SWITZERLAND

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HIS SECTION ONLY APPLIES TO USERS OF OUR SERVICES THAT ARE LOCATED IN THE EUROPEAN ECONOMIC AREA, UNITED KINGDOM OR SWITZERLAND AT THE TIME OF DATA COLLECTION. WE MAY ASK YOU TO IDENTIFY WHICH COUNTRY YOU ARE LOCATED IN WHEN YOU USE SOME OF OUR PRODUCTS OR SERVICES, OR WE MAY RELY ON YOUR IP ADDRESS TO IDENTIFY YOUR COUNTRY LOCATION.

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Foundation of Non Profit Advancement(FNA) processes Personal Data as a “processor,” “joint controller,” and as a “controller” under the European Union’s General Data Protection Regulation. A “controller” is an entity that determines the purposes for which and the manner in which any personal information is processed. Any third parties that act as our service providers are “data processors” that handle your personal information in accordance with our instructions. With respect to your personal data that you enter or that is received through our websites that is not directly related to a Customer’s Campaign, FNA is the controller.

To the extent that FNA receives personal information from a Consumer through a Customer’s Campaign, FNA and its Customer are joint data controllers. This means that you may choose to exercise your rights, including as described below, with FNA or the relevant FNA Customer. Please do not hesitate to contact us if you are unsure who the relevant FNA Customer is for a given Campaign or would like their contact information at support@nonprofit-advancement.com.

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If you are in the EEA, United Kingdom or Switzerland, you have the following rights (where applicable):
 

Access.
You have the right to request a copy of the information we are processing about you;

Rectification.
You have the right to have incomplete or inaccurate information that we process about you rectified;

Deletion.
You have the right to request that we delete information that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise, or defend legal claims;

Restriction.
You have the right to restrict our processing of your information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it;
Portability. You have the right to obtain information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is
(a) information which you have provided to us, and
(b) if we are processing that data on the basis of your consent or to perform a contract with you;

Objection.
Where the legal basis for processing your information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests, or if we need to continue to process the data for the establishment, exercise, or defense of a legal claim;

Withdrawing consent:
If you have consented to our processing of your information, you have the right to withdraw your consent at any time, free of charge. This includes where you wish to opt out from marketing messages.
You can make a request to exercise any of these rights in relation to your information by contacting us via support@nonprofit-advancement.com. For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information. Please note that we may take up to 30 days to fulfill such a request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. A list of local data protection authorities in European countries is available here.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

 

Children Under 13 (Or 16 in the EU)

Our Sites are for general audiences, and we do not knowingly market to, or solicit information, accept service or collect information from or about children or sell products to children under the age of 13 (or 16 in the EU). If you are under the age of 13 (or 16 in the EU), you must ask your parent or guardian to use our Sites directly, on your behalf. Furthermore, we may restrict entries to any contests, sweepstakes, or promotions to those who are at least 18 years of age. If we become aware that any person submitting information to the Sites is under the age of 13 (or 16 in the EU), we will attempt to delete the account and any related information as soon as possible. By using the Sites, you hereby represent that you are at least 13 years old (or 16 in the EU).

Terms of Use

Your use of our Sites or Services, as well as any dispute over privacy, are subject to this Policy and our Terms & Conditions, including applicable limitations on damages and the resolution of disputes.

 

Special Information for California Residents

California Consumer Privacy Act Rights. Under the California Consumer Privacy Act (“CCPA”) California residents have certain rights regarding their personally identifiable information. If you would like to exercise these rights on or after January 1, 2020, please contact us at support@nonprofit-advancement.com. For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information. It may take us some time to respond to your request, but we will do so within the requirements of the CCPA.

This Policy provides you disclosure regarding the personal information we collect from you and the purposes for doing so. Please see the What Information do we Collect about You and Why?

We do not sell your personal information as provided under the CCPA.
 

Right to request disclosure as to personal information FNA has collected about you:

Upon a verifiable request, made through support@nonprofit-advancement.com, we will disclose to you the items listed below, one or more of which may be provided by reference to this Policy:

• The categories of personal information it has collected about you.

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  The categories of sources from which the personal information was collected.

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  The business purpose behind collecting personal information.

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  The categories of third parties with whom FNA has shared the information.

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  The specific pieces of personal information FNA has collected about you.

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  Right to request deletion: upon a verifiable request, made through emailing support@nonprofit-advancement.com, we will delete personal information we have regarding you and direct our service providers to delete your personal information from their records, to the extent provided by the CCPA.

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  Right to be free from discrimination: FNA will not discriminate against you for exercising any of your rights under the CCPA. Please keep in mind that under certain circumstances, we may charge you a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to you by your personal information.

 

Changes to this Policy

We may change this Policy from time to time, so be sure to check back periodically. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to notify you in advance of such change, by highlighting the change on the Sites or by sending an email to you at the email address that you have registered with us. Your continued use of the Services after any changes or revisions to this Policy will indicate your agreement with the terms of the revised Policy.

If you have any further questions about the FNA Privacy Policy please contact us at: support@nonprofit-advancement.com​​​

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